Tawkify Refund Policy

Last Updated October 2021

This policy governs the use of the services ("Services") offered by Tawkify, Inc. ("we," "us," "our," or "Tawkify"), we are committed to making sure customers have a positive experience and that we are available to answer any questions or assist customers in using our Services.

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Notice to Certain Clients:  Clients in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, and Wisconsin are subject to the following terms:  You may cancel these Services, without penalty or obligation, at any time prior to midnight of the third business day following the date you purchased the Services and receive a full refund. To cancel this agreement within this timeframe, email our Customer Success Team at customersuccess@tawkify.com and indicate that you wish to cancel this agreement.  

In the event that you die before using any prepaid services, your estate shall be entitled to a refund of the unused portion prepaid.  In the event that you become disabled with a condition that precludes you from using the Services (as verified in writing by a physician) for a period of greater than six months, you may request a refund of prepaid Services not received if you cannot receive Services under the conditions provided in this paragraph.  

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A match cycle includes all work performed to search, screen, and select a match, to plan and coordinate a video or in-person introduction between the client and the respective match, and to obtain and provide post-introduction feedback to the client. A new match cycle begins when feedback has been received from the client for their previous match. All work performed upon purchase, during initial client review, and onboarding is included in the first match cycle; no additional consultation or onboarding fees are incurred.

Client, Membership, and Video-Connect purchases are non-refundable, subject to the “Notice to Certain Clients” set forth above. Clients are subject to approval before becoming a Tawkify client, and those declined by Tawkify are refunded in full.

Clients may "pause" their experience once for up to a total of three months in any three-month period during the use of the Services ("Pause Period"). After a Pause Period ends, forfeiture of the unused match(es) will occur if a client 1) does not notify us via email at customersuccess@tawkify.com of a new pause request within 14 days; or 2) remains unresponsive to Tawkify and matchmaker emails/SMS outreach over the following 14 days; or 3) refuses introduction to selected matches.

Problematic lack of availability, poor date behavior on the client's part, and poor behavior towards a matchmaker can negatively impact our ability to perform services and may, therefore, result in early termination of the client's package without refund.

Our Services are diverse, therefore additional terms or package/offer specific refund policies may apply. Any additional or differing terms will be identified or displayed during sign up for or purchase of the relevant Services, and those additional terms shall become part of the customer's agreement with us for use of those Services.

Cancellation and Refund Procedure: In addition to canceling, you must request a refund to receive one. If you qualify for cancellation or a refund, you must request such cancellation or a refund by clicking here or sending an email to customersuccess@tawkify.com with your name, email address, telephone number and the reason you are cancelling the Service or requesting a refund. You may also mail or deliver a signed and dated notice which states that you, the buyer, are canceling the Services, or words of similar effect to: Tawkify,
3 Germay Dr., Unit 4 #2488, Wilmington DE 19804 (California and Ohio users may also email us at the address above). 

Once we have received your request for a refund, we will evaluate the request and will inform you promptly if you qualify for a refund. Approved refunds may take up to 60 days to post and may be subject to certain credit card or other processing fees. 

You must use our refund process prior to initiating any refund remedy (including any “chargeback” or other refund programs) directly through your banking institution. If you do so prior to going through our refund process, we will consider your refund request null and void and we will no longer be able to assist you with your request.

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