Tawkify Cancellation and Refund Policy

Last Updated July 2022

This Tawkify Cancellation and Refund Policy is a contract between Tawkify, Inc. ("we," "us," "our," or "Tawkify") and its customers ("you," "your"). It describes Tawkify's cancellation and refund policies.  This Cancellation and Refund Policy is entered into as of the date you are bound to our Terms of Use (“Effective Date”), is governed by our Terms of Use and is subject to change from time to time as described therein.  Capitalized terms not otherwise defined herein have the meanings ascribed to them in the Terms of Use

The first paragraph of the Terms of Use describes your right to terminate as follows: For subscribers residing in Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin, or any other state with a statutory buyer’s right to cancel: You, the buyer, may cancel the Terms of Use and receive a full refund, without any penalty or obligation, at any time prior to midnight of the third business day following the date of this contract, excluding Sundays and legal holidays.  To cancel the Services, you must contact us as set forth in the Terms of Use or the Cancellation and Refund Procedure section below.  Subscribers residing in Iowa, New York, and Ohio who wish to cancel the Terms of Use must sign the applicable Notice of Buyer’s Cancellation set forth in Exhibits A (Iowa), B (New York), or C (Ohio) to the Terms of Use

Also, in the event that you die before the end of the Services, your estate shall be entitled to a refund of the unused portion of the Services.  In the event that you become disabled with a condition that precludes you from using the Services (as verified in writing by a physician) for a period of greater than six months, you shall be entitled to a refund of that portion of any payment you had made for the Services which is allocable to the period after your disability by providing us notice in the same manner as you request a refund as set forth above.

Generally, if you are accepted as a Tawkify Client, as described in Tawkify's Service Agreement, all purchases from Tawkify are FINAL, although special terms may apply if you live in certain states as set forth above or if there are special circumstances described herein.  If you are not accepted as a Tawkify Client, your payment will be refunded in accordance with the process below. 

Refund Policy: This Cancellation and Refund Policy offers resolution and remedies tailored to your experience and the value you have gained from your experience. You acknowledge and agree that, as of the date of your selection as a Client, Tawkify has already commenced preparing for and actually performing the Services, and that our fees will be deemed to have been earned on the Effective Date and will thereafter be non-refundable except as set forth herein. This Cancellation and Refund Policy applies to all renewing Tawkify Clients as well as new Clients.

You are purchasing Tawkify’s Services. You are not just purchasing a specific number of matches, but you are also purchasing time spent with a matchmaker and their interactions and insights with you pursuant to their service of your experience. In addition, you are purchasing, via the implementation of your matchmaker, access to Tawkify’s proprietary matching technology and candidate pool. For all packages except package renewals, you will be charged a non-refundable “Onboarding and General Services Fee” in the amount equal to 50% of the total price of your service package.  

Other Remedies: Although a refund may not be available, we offer other remedies as necessary in the resolution of cancellation matters. These are: 

  • Subject to the “Pausing Service” and “Refund During Pause Period” paragraphs below, you may pause your experience for up to three (3) months for exigent circumstances like exploring a promising relationship or to accommodate travel or scheduling conflicts.  You may pause your experience once for a three-match package, twice for a six-match package or three times for a twelve-match package.  Pauses can be extended simply by emailing customersuccess@tawkify.com and asking us to extend your pause.  You must also send written notice to customersuccess@tawkify.com to establish your continuation date.  Failure to send a written continuation notice prior to the end of your pause will result In the termination of your package.
  • Gift 50% of your remaining dollar credit to a friend or family member that meets Tawkify’s Selection Committee criteria to purchase Services. Gifting is only available in the event you have contacted Tawkify with the intent to cancel your services within seven (7) days of your initial matchmaker welcome meeting or last Match Cycle (defined below). Gifted credit must be redeemed within sixty (60) days of cancellation. 
  • Continue with your experience with your current matchmaker or after being paired with a new matchmaker.

Renewal Packages: For packages subject to automatic renewal after a subscription term, you will be reimbursed in-full for any Match Cycles that have not yet started and are terminated as described in Section 2 of the Terms of Use.

Refund Pursuant to Temporary Pause During the Match Cycle: If you have purchased a Match Package, then you will also receive the diligence of your matchmaker’s search for dating candidates pursuant to the “Match Cycle”. The complete Match Cycle, in chronological order, is: (1) Searching/Screening, (2) Candidate Presentation, (3) Date Planning, (4) Date Participation, and (5) Date Feedback. 

Pausing Service: If you want to temporarily pause your experience, you must provide written notice within 48 hours of the date on which you receive the feedback summary from your matchmaker. If you do not timely inform your matchmaker of your desire to halt your experience, then you will be charged an amount proportionate to the work rendered by your matchmaker pursuant to the Match Cycle you purchased. This amount shall be in addition to the Onboarding and General Services Fee described above. 

Refund During Pause Period: You may "pause" the Services for up to a total of three (3) months ("Pause Period"), as set forth above.  However, after the Pause Period ends, Tawkify may terminate your account if you do not continue to actively utilize Tawkify’s Services, and upon such termination you may be entitled to a partial refund for undelivered Services after deducting the Onboarding and General Service Fee from the total price of your service package. 

Tawkify Termination Based on Communication: If you are unresponsive to Tawkify for a period of fourteen (14) days, Tawkify may terminate your account, and you may be entitled to a partial refund for undelivered Services after deducting the Onboarding and General Service Fee from the total price of your service package. 

Tawkify Termination Based on Participation: In addition, if: (1) you consistently or repeatedly refuse an introduction to selected matches; (2) you exhibit a problematic or repeated lack of availability to either the matchmaker or to your matches; (3) matches report to us that you behaved poorly; (4) you provided false or misleading information to either us or to selected matches; or (5) you violate any of the terms of your agreement with us, we may terminate your account if we are unable to satisfactorily resolve such issue in our sole direction. You will then lose any unused matches and you will not be entitled to a refund for the Services.

Refund Based on Service Concerns: Any concerns regarding the Service must be brought to the attention of our Client Success Team by contacting customersuccess@tawkify.com within a reasonable time. In the event that we are unable to secure reasonably appropriate matches for you after working with the matchmaker, we, along with the matchmaker, will work with you to determine the appropriate process for moving forward.  If we are unable to resolve the issue, you may be entitled to a partial refund for undelivered Services only.  Any such refund does not include the Onboarding and General Services Fee.   

Cancellation and Refund Procedure:  Subject to any statutory Buyer's Right to Cancel, as set forth in the Terms of Use and paragraph 2 of this Agreement, any cancellation or refund request must be submitted in writing to Tawkify within seven (7) days of your initial matchmaker welcome meeting or last match to be considered for a refund.  If you qualify for a permitted cancellation (as set forth above) or a refund, you must request such cancellation or a refund in writing by contacting Customer Success at customersuccess@tawkify.com or by mailing or delivering a signed and dated notice that states that you, the buyer, are canceling this agreement or requesting a refund, or words of similar effect.  In your notice, please include your name, email address, telephone number and the reason you are canceling the Service or requesting a refund.  

You may also mail or deliver a signed and dated notice to: Tawkify, Inc., 3 Germay Drive, Unit 4 #2488, Wilmington DE 19804, subject to the Terms of Use.  Once we have received your request for cancellation or a refund, we will evaluate the request and inform you promptly if you qualify for a refund.  Approved refunds will be posted promptly and may be subject to certain credit card processing fees. 

Notwithstanding anything to the contrary, any refund set forth in this Cancellation and Refund Policy is calculated on a pro rata basis for unused Match Cycles after subtracting the Onboarding and General Service Fee from the total amount paid for the applicable package.  You must sign Tawkify’s standard Settlement and Release Agreement to accept your refund. 

You must use our refund process prior to initiating any refund remedy (including any "chargeback" or other refund programs) directly through your banking institution.  If you do so prior to going through our refund process, we will consider your refund request null and void, and we will no longer be able to assist you with your request. In the event that your banking or credit institutions resolve your claim in Tawkify’s favor, then you will forfeit any and all remaining Services and will not be refunded.

Termination of Services: As set forth in Section 16 of the Terms of Use, Tawkify reserves the right to suspend or terminate the Services in its sole discretion, for any reason or for no reason, with or without notice. You agree that Tawkify shall not be liable to you or any other party for ending, discontinuing, suspending, terminating or permanently stopping the Website or Services. 

This Cancellation and Refund Policy sets forth your sole and exclusive remedy and Tawkify's sole liability for any dissatisfaction you may have with any of the Services. Tawkify reserves the right to modify the Website and Terms of Service at our sole discretion. If you have any questions or concerns relative to this Cancellation and Refund Policy, please email us at: customersuccess@tawkify.com

Refund Policy