Last Updated July 2022
Also, in the event that you die before the end of the Services, your estate shall be entitled to a refund of the unused portion of the Services. In the event that you become disabled with a condition that precludes you from using the Services (as verified in writing by a physician) for a period of greater than six months, you shall be entitled to a refund of that portion of any payment you had made for the Services which is allocable to the period after your disability by providing us notice in the same manner as you request a refund as set forth above.
Generally, if you are accepted as a Tawkify Client, as described in Tawkify's Service Agreement, all purchases from Tawkify are FINAL, although special terms may apply if you live in certain states as set forth above or if there are special circumstances described herein. If you are not accepted as a Tawkify Client, your payment will be refunded in accordance with the process below.
Refund Policy: This Cancellation and Refund Policy offers resolution and remedies tailored to your experience and the value you have gained from your experience. You acknowledge and agree that, as of the date of your selection as a Client, Tawkify has already commenced preparing for and actually performing the Services, and that our fees will be deemed to have been earned on the Effective Date and will thereafter be non-refundable except as set forth herein. This Cancellation and Refund Policy applies to all renewing Tawkify Clients as well as new Clients.
You are purchasing Tawkify’s Services. You are not just purchasing a specific number of matches, but you are also purchasing time spent with a matchmaker and their interactions and insights with you pursuant to their service of your experience. In addition, you are purchasing, via the implementation of your matchmaker, access to Tawkify’s proprietary matching technology and candidate pool. For all packages except package renewals, you will be charged a non-refundable “Onboarding and General Services Fee” in the amount equal to 50% of the total price of your service package.
Other Remedies: Although a refund may not be available, we offer other remedies as necessary in the resolution of cancellation matters. These are:
Refund Pursuant to Temporary Pause During the Match Cycle: If you have purchased a Match Package, then you will also receive the diligence of your matchmaker’s search for dating candidates pursuant to the “Match Cycle”. The complete Match Cycle, in chronological order, is: (1) Searching/Screening, (2) Candidate Presentation, (3) Date Planning, (4) Date Participation, and (5) Date Feedback.
Pausing Service: If you want to temporarily pause your experience, you must provide written notice within 48 hours of the date on which you receive the feedback summary from your matchmaker. If you do not timely inform your matchmaker of your desire to halt your experience, then you will be charged an amount proportionate to the work rendered by your matchmaker pursuant to the Match Cycle you purchased. This amount shall be in addition to the Onboarding and General Services Fee described above.
Refund During Pause Period: You may "pause" the Services for up to a total of three (3) months ("Pause Period"), as set forth above. However, after the Pause Period ends, Tawkify may terminate your account if you do not continue to actively utilize Tawkify’s Services, and upon such termination you may be entitled to a partial refund for undelivered Services after deducting the Onboarding and General Service Fee from the total price of your service package.
Tawkify Termination Based on Communication: If you are unresponsive to Tawkify for a period of fourteen (14) days, Tawkify may terminate your account, and you may be entitled to a partial refund for undelivered Services after deducting the Onboarding and General Service Fee from the total price of your service package.
Tawkify Termination Based on Participation: In addition, if: (1) you consistently or repeatedly refuse an introduction to selected matches; (2) you exhibit a problematic or repeated lack of availability to either the matchmaker or to your matches; (3) matches report to us that you behaved poorly; (4) you provided false or misleading information to either us or to selected matches; or (5) you violate any of the terms of your agreement with us, we may terminate your account if we are unable to satisfactorily resolve such issue in our sole direction. You will then lose any unused matches and you will not be entitled to a refund for the Services.
Refund Based on Service Concerns: Any concerns regarding the Service must be brought to the attention of our Client Success Team by contacting email@example.com within a reasonable time. In the event that we are unable to secure reasonably appropriate matches for you after working with the matchmaker, we, along with the matchmaker, will work with you to determine the appropriate process for moving forward. If we are unable to resolve the issue, you may be entitled to a partial refund for undelivered Services only. Any such refund does not include the Onboarding and General Services Fee.
Notwithstanding anything to the contrary, any refund set forth in this Cancellation and Refund Policy is calculated on a pro rata basis for unused Match Cycles after subtracting the Onboarding and General Service Fee from the total amount paid for the applicable package. You must sign Tawkify’s standard Settlement and Release Agreement to accept your refund.
You must use our refund process prior to initiating any refund remedy (including any "chargeback" or other refund programs) directly through your banking institution. If you do so prior to going through our refund process, we will consider your refund request null and void, and we will no longer be able to assist you with your request. In the event that your banking or credit institutions resolve your claim in Tawkify’s favor, then you will forfeit any and all remaining Services and will not be refunded.
This Cancellation and Refund Policy sets forth your sole and exclusive remedy and Tawkify's sole liability for any dissatisfaction you may have with any of the Services. Tawkify reserves the right to modify the Website and Terms of Service at our sole discretion. If you have any questions or concerns relative to this Cancellation and Refund Policy, please email us at: firstname.lastname@example.org