Last Updated April 2024
Please note that this guide is not an agreement. It is intended as a resource
for some important aspects of the service to help guide you along your Tawkify
Client experience. For complete service details please consult your Tawkify
Service Agreement, Terms of Use, Cancellation and Refund Policy, and Privacy
Policy.
Please read the document thoroughly and feel free to ask any follow-up
questions. If you should need our Customer Success department throughout your
journey, they can be reached at
customersuccess@tawkify.com
Match Cadence: Your package is designed to keep us on track. We strive to work at an organic pace based on match opportunities, and as such, match cadence typically varies. Depending on the availability of appropriate matches, cadence may range from a few days to a few weeks between matches.
48-hour Cancelation/Rescheduling: Date cancellations/rescheduling requests with less than 48-hour notice from the time of the date may result in a forfeiture of your match . This includes canceling the date entirely and/or rescheduling with 48 hours or less notice. If you forfeit your date, the date still counts towards your match package. You may opt for a phone number exchange in lieu of the actual date, but this does still count towards your package.
Rescheduling: You are expected to keep your date once it is scheduled. If for some reason you need to reschedule, please communicate with us as soon as possible and a date can be rescheduled on your behalf.
Vacation: Any foreseeable periods of unavailability such as a planned vacations must be disclosed to your matchmaker as soon as possible. In situations where you are unavailable for longer than three weeks, we may be able to offer you a pause option. Remember, we are always screening so pausing your experience will stop the screening process, but you may unpause at any point in time to continue.
Date Location & Punctuality: We strive to match within a 40-mile geographical radius or less with regard to distance unless you are open to meeting matches farther than that radius. In addition to this geographical radius, we also match throughout your selected metros which may exceed 40 miles in some cases. This means that you might be driving 30+ minutes to meet your date. It is important to take travel time and parking into account when preparing for your date so that you arrive on time.
Please note that the date location is chosen at your matchmaker’s discretion based on availability and preferences of the client first and foremost. We try as hard as possible to find something convenient for both parties involved while being guided by the date style prefereces suggested in your welcome meeting.
Subsequent Dates: We’ll arrange your first introduction and date, and if you both feel a connection and wish to continue seeing each other, the journey is yours to explore! After your date, we’ll touch base with each of you individually to hear your thoughts and happily assist in exchanging contact information. From there, the potential for a wonderful relationship is in your hands!
Pausing: We can pause your experience for up to three months without it affecting your Tawkify service; this essentially puts your account on hold and after three months we simply pick back up where we left off. It’s important that you reach out to CS to unpause your account or extend your pause; otherwise you may lose your remaining dates.
You are allotted one pause for a 3-match package, 2 pauses for a 6-match package, and 3 pauses for 9-match and 12-match packages. You may place your account on pause at any time, however, if you request to pause your account while a date is scheduled or upon match presentation your options would be to attend the date, do a phone number exchange if both parties are amenable (which will still count towards your package), or to forfeit the match entirely.
Match Presentation, Planning & Date Finalization: When we have a match for you, we will reach out to present the match. We will take your availability and begin planning with your match. This stage of the process is called a “match in planning.” Match details and dates of availability are presented over text/email without exception; this part of the process is called “match presentation.”
Match Details Disclosure: Dates will align with the Top Match Priorities on your profile and we will try our best to align your top 3 preferences as well. Due to our commitment to confidentiality and the nature of blind dating you will be provided relevant but general details about your match prior to meeting them. You may have questions about your match beyond what we are able to share; please respect that matchmakers are bound by the Company confidentiality policy.
Match Refusal: All of the matches presented to you are chosen with careful consideration and take into account your preferences and priorities and are therefore not rejectable. If for any reason you decline a match upon presentation, the match will be forfeited.
Date Night Communications: Our Date Concierge Team assists with all communication on the day of your match. They can be reached via text ONLY here: (415) 993-9494. Please save this number now. If a reservation has not been made for your date, then two hours prior to your scheduled date both parties will be asked for outfit details so that you two can easily recognize each other upon arrival, otherwise known as an “outfit exchange”.
Date Feedback: The day after the date, you will receive a feedback form via email. Please fill it out as soon as possible, with candor and detail, while things are fresh in your mind. The feedback form is for Tawkify’s eyes only (your match will never see it). After you have completed the feedback form, you will hear from your matchmaker on if youd like to connect about the date, if so you and your matchmaker with have a date debrief via phone or Zoom. It’s important that we try to connect and complete the feedback process within 72 hours of your date. Please know that a match will count regardless of your date feedback.
Multiple Date Planning: Should you want to participate at a faster pace, we can schedule more than one date at a time. Please note that if you opt into this, you may not have time to submit and review date feedback prior to your next date. Agreeing to Multiple Dates in Planning will not provide you with additional matches but simply increase the cadence of your remaining matches.
Yes-Yes Match: Both parties liked each other in some way and would be open to seeing each other again. When both parties have confirmed they are interested in seeing each other again via the feedback form, a number exchange will be facilitated so that the two of you may get in touch for a second date.
Yes-No Match: One person wants to see their date again while the other person does not want to see their date again. A number exchange is NOT facilitated in this case. This does not prevent you from asking for or giving out your number at your own discretion.
No-No Match: Both parties do not wish to see each other again. A number exchange is NOT facilitated in this case.
All match outcomes count as a match toward your package total.
5 Stars: A “VERY SATISFIED” date experience that exceeds your expectations.
I feel great about the experience!
4 Stars: A “SATISFIED” date experience that meets your expectations. I feel
good about the experience!
3 Stars: A “NEUTRAL” date experience that is decent by all standards. I feel
so-so about the experience and see room for improvement.
2 Stars: A “DISSATISFIED” date experience that concerns you. There is
significant room for improvement - our Client Success team will reach out to
you.
1 Star: A “VERY DISSATISFIED” date experience that leaves you less motivated
than when you started. This was a terrible experience - our Client Success Team
will reach out to you.
Client Members: Clients, like you, have paid for a guaranteed amount of dates, have a matchmaker working on their behalf, and get the full experience offered by Tawkify’s matchmaking services.
Matchable Members: Matchable Members are members that pay an annual fee to be in our database to be matched with our Clients; they are only matched with a Client when we have a potential fit. Matchable Members do not receive dedicated matchmaking services.
Invited Members: Invited Members (also known as Recruited Members or Trial Members) are similar to Matchable Members in that they are only matched when we have a potential fit, except they do not pay an annual fee to be part of our network, rather Tawkify directly invited them into our network. Invited Members do not receive dedicated matchmaking services.
Invited Members are actively procured from a variety of reputable and verifiable online and in-person sources and social meeting opportunities. No matter the type of member, we hold all of our participants to the same integrity standards and dating etiquette; everyone goes through the same screening and intake process–that process is a prerequisite to becoming a member in our network. We keep the nature of a member’s designation private in order to honor our commitment to confidentiality and the power of blind dating. (See our FAQ’s below)
Screening: All prospective candidates are screened by a professional Tawkify Screening specialist.
Criminal Records Screenings: Criminal Records Screenings: Please see more about that policy here: Terms of Use.
Q: Why are they blind dates? Why can’t I see match profiles?
A: We’re a matchmaking service, not a dating site. Your identity (and all of the members in our network) is confidential. With us, humans rather than computers, make all the matches. Our profiles are used exclusively for this purpose. Blind matching promotes unbiased evaluations of compatibility by eliminating the influence of superficial factors, like appearance or personal information.
Q: What happens if I know my date?
A: It is rare, but occasionally two people are set up and it happens that they know each other in some capacity. Because we are a blind and confidential service, we cannot account for when this happens and as such, the date will still count, but our Customer Success team will work to find a way to make it right for you.
Q: What happens if I decide to cancel my date with 48 hours or less notice?
A: If you cancel your date with 48 hours or less notice, your date may automatically be forfeited. We can facilitate a phone number exchange or reschedule if, and only if, the other party is open to it.
Q: Who pays for the date?
A: Tawkify strongly recommends splitting the bill, unless other arrangements are made. We expect each party to pay their share of food, beverage, etc. that is consumed on the date. Tawkify does not pay for the date and/or any costs associated with the date.
Q: Will I come out of this experience with a relationship or marriage?”
A: We don’t know. But we do know that we will strive to provide you with opportunities for relationship success. We are a dating concierge and our service facilitates expert introductions based on potential compatibility. We are process-oriented, not outcome-oriented.
Q: Will all of the matches that say they want to see me again via the feedback form ask me out on a second date?
A: Your date’s feedback may come back positive and say that they are open to seeing you again, but your date asking you out for a second date is not guaranteed. We cannot oblige any of our participants to ask you out for a second date. Anything outside of the first introduction is beyond our control.
Q: Are all of the matches I like going to like me back?
A: Although we can guarantee that both parties are a match based on provided criteria, such does not guarantee the occurrence of chemistry or mutual interest. Such as in regular dating, it is normal that some matches will like you with no reciprocity, and vice versa.
Q: Are the people participating in your service using other dating services?
A: Our database does not consist of an exclusive set of people only we have access to. Many of our Client to non-Client Members are also actively using dating apps and online dating sites.
Q: Are Invited Members as committed to this process as I am even if they are not financially invested?
A: Financial investment and emotional investment are not mutually exclusive concepts; non- paying members are just as invested in a real connection as paying members. We find that the level of monetary investment has little or no bearing on the quality of the experience nor potential romantic success.
Q: Will I experience chemistry/be attracted to my dates?
A: We cannot predict chemistry, attraction, or love. Ideas of beauty are subjective; finding someone attractive and being attracted to someone are not mutually exclusive.
Q: Will my matchmaker tell me everything my match said about me during the feedback session?
A: Date feedback is confidential; we only discuss feedback that is germane, constructive, empowering, and useful.
Q: If my date is late can I leave?
A: We encourage a grace period of 25 minutes. If you, as a client, are late by more than 25 minutes and your match leaves, the date will be considered a match forfeit.
Q: Is a matchmaker a therapist or a coach?
A: No, a matchmaker is not a therapist. We do not provide therapy and we are not licensed to give psychological advice. We do, however, offer coaching options with our certified Tawkify coaching team, and you may choose to opt-in or opt-out of that opportunity.
Your success is OUR success.